Versand

1. Store details

E-mail: contact@xwheelzy.com

2. Order fulfilment

2.1. The xwheelzy.com store enables the purchase of products that are shipped directly from suppliers' foreign warehouses to Customers.

2.2. The order is passed on to the supplier within a maximum of 7 business days from the moment the Customer's full payment is credited. Orders not paid within 3 business days may be cancelled by the Store.

2.3. The total delivery time ranges from 4 to 45 business days, depending on the Customer's location, the supplier and factors such as customs clearance, transport delays or force majeure. By placing an order, the Customer accepts this delivery time.

2.4. In the event of a delay of more than 45 business days from the date the order was passed on to the supplier, the Customer may withdraw from the contract and request a refund by notifying the Store in writing at the e-mail address: contact@xwheelzy.com within 7 days after this period has expired.

2.5. The Customer, as the importer of the goods, is responsible for customs formalities and taxes (e.g. VAT, customs duty), unless the supplier uses the IOSS scheme, in which VAT is included in the price. Information on costs and on the method of VAT settlement is provided before the order is placed, in a visible place (e.g. in the shopping cart).

3. Delivery costs

3.1. Shipping costs are shown when placing an order and depend on:

• The type of product,
• The country of delivery,
• The selected shipping method.

3.2. The Store may offer promotions, including free delivery, about which the Customer is informed on the website while placing the order.

3.3. In the case of a return of goods, the cost of return shipping and any customs fees are borne by the Customer, unless the Store expressly decides otherwise in an individual case.

4. Shipping information

4.1. After the order has been passed on to the supplier, the Customer will receive an e-mail with a shipping confirmation and a tracking number, if available from the supplier.

4.2. The Store makes every effort to inform the Customer about the expected delivery time in the event of delays, depending on the information obtained from the supplier.

4.3. The Customer is obliged to check the condition of the parcel upon receipt and to report any damage to the carrier and to the Store within 48 hours of receiving the parcel, at: contact@xwheelzy.com.

5. Responsibility for delivery

5.1. The xwheelzy.com store is not responsible for delivery delays resulting from the actions of suppliers or logistics partners, customs clearance, an incorrect address provided by the Customer or other circumstances beyond its control.

5.2. The Store is not responsible for damage to products in transit, but supports the Customer in filing a complaint with the carrier or supplier, in accordance with the regulations, including the GPSR.

5.3. If a parcel is lost, the Store will take steps to clarify the situation with the supplier or carrier, offering a refund or reshipment, at the Store's discretion.

6. Product safety (GPSR)

6.1. Products offered in the Store meet the safety requirements set out in the General Product Safety Regulation (GPSR) and bear the CE marking where required.

6.2. If a product is found to pose a safety risk, the Store will withdraw it from the market and notify Customers by e-mail of the return procedure – details in the Refund Policy.

6.3. Reports concerning product safety should be sent to the e-mail address: contact@xwheelzy.com. The Store responds within 24 hours and takes action in accordance with the GPSR.

7. Contact

7.1. Please send questions regarding shipping, delivery or product safety to the e-mail address: contact@xwheelzy.com.

7.2. The Store responds to inquiries within 48 business hours, unless contacting the supplier requires more time, in which case the Customer will be informed.