Terms of service

1. General provisions

1.1. These terms and conditions set out the rules for using the online store available at xwheelzy.com and the rules for fulfilling orders placed through it.

1.2. Contact with the Store: e-mail: contact@xwheelzy.com

1.3. The xwheelzy.com store conducts distribution activities, giving Customers access to a wide range of products offered by external suppliers, without the Store having to keep them in stock.

1.4. Goods offered on the store's website are shipped directly from suppliers' foreign warehouses to Customers. By placing an order, the Customer becomes the importer of the goods and is responsible for all customs formalities and taxes related to the import, in accordance with applicable regulations, unless the supplier uses the IOSS (Import One Stop Shop) scheme, in which VAT is collected in the product price. The Store does not make customs declarations and does not act as the Customer's representative.

1.5. The sale of goods by the Store is not subject to VAT in Poland, and the place of taxation is the country of origin of the goods, in accordance with applicable tax regulations, unless the supplier uses the IOSS scheme. In that case, VAT is settled in the price of the product and paid by the supplier to the competent tax authority in the EU. Before the order is placed, the Store informs the Customer in a visible place on the website (e.g. in the shopping cart) whether the price includes VAT settled via IOSS, or whether the Customer is responsible for settling VAT and any customs fees at the customs office.

1.6. The Store cooperates with foreign suppliers and logistics partners in order to fulfil orders.

1.7. The Store reserves the right to introduce restrictions on the availability of the offer for certain groups of customers or regions, of which the Customer will be informed before placing an order.

2. Order fulfilment

2.1. Products available on the store's website are offered on the basis of cooperation with foreign suppliers.

2.2. After the Customer places an order and makes full payment, the Store passes the order on to the relevant supplier, who prepares the product and ships it directly to the Customer. Orders not paid within 3 business days may be cancelled by the Store.

2.3. The Store's order processing time is up to 7 business days, counting from the day following the crediting of the payment. The final delivery time depends on the supplier and the Customer's location and may range from 4 to 45 business days, which the Customer accepts by placing an order.

2.4. The Store is not responsible for delivery delays resulting from causes beyond the Store's control, such as the actions of suppliers or logistics partners, transport delays, customs controls, force majeure or an incorrect address provided by the Customer.

2.5. In the event of a delivery delay of more than 45 business days from the date the order was passed on to the supplier, the Customer has the right to withdraw from the contract and receive a refund of the amount paid, provided that such a request is submitted in writing to the e-mail address: contact@xwheelzy.com within 7 days after the above period has expired.

3. Purchase of goods

3.1. By placing an order, the Customer concludes a sales contract with the xwheelzy.com Store on the terms set out in these terms and conditions.

3.2. The Store reserves the right to refuse to fulfil an order in the event of:

• Technical errors on the store's website,
• Errors in product descriptions or prices,
• Inability to fulfil the order because the product is unavailable from the supplier,
• Suspected violation of the terms and conditions by the Customer.

3.3. The prices of goods on the store's website are gross prices, including VAT, if the supplier uses the IOSS scheme. Without IOSS, prices do not include VAT or customs fees, for which the Customer, as the importer, is responsible. The Store ensures that information on the method of VAT settlement and any additional customs costs is clearly provided in a visible place (e.g. in the shopping cart) before the order is placed.

3.4. The Store reserves the right to change product prices without prior notice. A price change does not apply to orders already placed and paid for.

4. Liability of the Store

4.1. The Store makes every effort to ensure that product information is accurate and kept up to date.

4.2. The Store is not responsible for any changes in product availability after the Customer has placed an order, resulting from the actions of suppliers.

4.3. The Store is not responsible for delivery delays resulting from causes attributable to the supplier, the logistics operator or the Customer.

4.4. The Store is not responsible for the quality of products delivered by suppliers, but undertakes to support the Customer in the complaint process in accordance with applicable law, including the General Product Safety Regulation (GPSR).

5. Customer data and privacy policy

5.1. Customers' personal data is processed solely for the purpose of fulfilling orders and in accordance with the applicable data protection regulations (GDPR).

5.2. In order to fulfil the order, the Customer's data may be transferred to cooperating entities, such as suppliers, logistics partners or payment operators. By placing an order, the Customer consents to such a transfer of data.

5.3. Detailed information on the processing of personal data can be found in the Privacy Policy available on the xwheelzy.com store website.

6. Product safety (GPSR)

6.1. All products offered in the store meet the safety requirements set out in the GPSR and bear the CE marking where required.

6.2. If a product is found to pose a safety risk, the Store will withdraw it from the market and notify Customers by e-mail of the return procedure – details in the Refund Policy.

6.3. Reports concerning product safety should be sent to the e-mail address: contact@xwheelzy.com. The Store responds within 24 hours and takes action in accordance with the GPSR.

6.4. The Customer undertakes to follow the instructions for use of the products provided by the suppliers in order to ensure their safe use.

7. Complaints and returns

7.1. If defective goods are received, the Customer has the right to file a complaint in accordance with the provisions on statutory warranty for physical defects (rękojmia, Art. 556–576 of the Civil Code).

7.2. The complaint should be reported immediately after the defect is noticed, but no later than within 2 years of delivery of the goods, in writing to the e-mail address: contact@xwheelzy.com.

7.3. The complaint should include: the order number, a description of the defect, the Customer's contact details and photos of the defect (if applicable). The costs of sending the goods back as part of a complaint are borne by the Customer, unless the Store decides otherwise.

7.4. Complaints will be processed within 14 business days of receiving the complete report. If it is necessary to contact the supplier, the processing time may be extended to 30 business days, of which the Customer will be informed.

7.5. A Customer who is a consumer has the right to withdraw from the contract within 30 days of receiving the goods without giving any reason, in accordance with the Act on Consumer Rights. Details of the withdrawal procedure can be found in the Refund Policy available on the xwheelzy.com website.

8. Final provisions

8.1. The Store reserves the right to change the content of these terms and conditions at any time. The current version of the terms and conditions is available on the website, and changes do not affect orders placed before they were introduced.

8.2. Placing an order in the Store means acceptance of these Terms of Service.

8.3. Any disputes arising from the performance of sales contracts will be resolved by the court competent for the Store's registered office, unless the law provides otherwise.